Our Terms & Conditions
Our delivery policy: –
1. We offer a flat delivery fee for a satchel order no more than 1 kg which covers orders up to 15 face washers maximum.
2. Delivery fee covers Sydney metro, Melbourne metro, Brisbane metro, Adelaide metro, Perth Metro, Hobart metro and Canberra metro.
3. Please check with us for delivery fees outside of these metropolitan areas. In some cases our courier services can not get to country regions or charge more than our flat fee.
4. For orders of more than 15 face washers please check with us so that we can quote the delivery fee before you process. your order.
Return Policy
There are a few things that you need to know before you return your products to us as there are a few exceptions which you need to be aware of:
- All items must be in as new condition and be unwashed and unused. .As soon as the items are washed or used we will be unable to offer you a refund or exchange.
- If you need to return your items, you need to return the goods to us or make contact with us within 7 days of receiving the goods
- The cost of postage is your responsibility, and Chiffon does not except responsibility for refunding the value of items lost in the post, so please consider using a trackable mail option.
- Please include the following information with your return:
Your name, postal address, email address, phone number, and the reason for the refund or exchange request.
- Please get in touch with us if you have questions, we are more than happy to assist.