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Our Terms & Conditions

Chiffon want you to be happy with our products you have purchased but due to the nature of the product we can not and will not refund/swap used or washed goods.

We do understand that sometimes things just might not be suitable. It is always best to contact Chiffon Australia prior to placing your order if you are unsure and need some clarification on the product.

If you have received your order and for some reason you wish to return them to Chiffon Australia,  please contact us with your reasons why and we will do our best to accommodate your request.

There are a few things that you need to know before you return your products to us as there are a few exceptions which you need to be aware of:

  1. All items must be in AS NEW condition and be UNWASHED and UNWORN. If you’re unsure if the item will fit, then we suggest trying them on before you wash them. As soon as the items are washed or used we will be unable to offer you a refund or exchange.
  2. If you need to return your items, you need to return the goods to us or make contact with us within 7 days of receiving the goods
  3. The cost of postage is your responsibility, and Chiffon does not except responsibility for refunding the value of items lost in the post, so please consider using a trackable mail option.
  4. Please include the following information with your return:

    Your name, postal address, email address, phone number, and the reason for the refund or exchange request.